Welcome to the official website of the Association of Chief Trading Standards Officers (ACTSO) and National Trading Standards

ACTSO is the membership organisation which represents senior Trading Standards Managers from local authorities in England and Wales. ACTSO is focussed on providing effective leadership at the national level while supporting members to lead their services both locally and regionally. Our website is divided into three discrete sections.


General information about ACTSO

Animal Health Contingency Plans

Other documents available to Heads of Service regardless of ACTSO membership.

ACTSO Impacts and Outcomes Reports

For general ACTSO enquiries please contact admin@actso.org.uk 

ACTSO Members

This has resources for ACTSO members including:

Meetings and Events Information

Leadership Framework

Good Practice documents

One Minute Guides and Policy Updates 

Consultation Responses 

For ACTSO membership enquiries please contact admin@actso.org.uk 

National Trading Standards

National Trading Standards commissions a range of national and regional Trading Standards related work funded via Government grants. National Trading Standards is supported by a Programme Office which is provided by ACTSO Ltd.

The NTS pages on this website are an operational resource designed for local authority Trading Standards staff ONLY. If you are a local authority officer with an enquiry relating to NTS you can email nationaltradingstandards@actso.org.uk

The National Trading Standards public website, http://www.nationaltradingstandards.uk provides public information about National Trading Standards work and the the latest news from the Teams. It signposts media, consumers and businesses to relevant contact information and advice. 

Please note: ACTSO cannot respond to queries/complaints from members of the public: please go to Citizens Advice 0808 223 1133 or their website.



As a membership body ACTSO commits to the following:

The Chair will be our lead for issues relating to race and equalities, supported by an advisory group appointed from the membership.

ACTSO will support CTSI in capturing ethnicity data and supporting appropriate action to achieve a more diverse workforce within the TS profession

ACTSO will not tolerate any form of harassment or bullying of its staff or within its membership.

All members of ACTSO, as leaders and managers within their own local authority, are expected to support diversity and equality in their workplace. 

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